Luxury Travel Reservations Consultant / Agent

New Frontiers Recruitment
27 Nov 2016
02 Dec 2016
Contract Type
Full Time
Our client is a leading, long-haul, luxury travel operator seeking experienced Travel Reservations Consultant / Agents to sell their products to both UK direct consumers and travel agents. Seeking experienced agents / consultants with strong sales approach and excellent customer service skills to establish and nurture a strong rapport and build positive relationships, facilitate returning customers and encourage customer growth through recommendation. This role will be a mixture of "on the phone" and face to face. Travel Reservations Consultant / Agent Key Responsibilities and Accountabilities Ensure that all inbound calls and email enquiries are handled promptly and effectivelyProvide accurate and the most updated information on product, promotions and procedures to customersMaintain the highest level of customer service levels consistent with the company's brand and reputationResolve customer service issues, escalating to the Sales Manager (UK & Europe) when appropriateLiaison with the Weddings and Concierge teams to ensure a seamless customer experienceApply strong attention to detail, organisational skills at all timesTake on any other responsibilities or tasks that are within the scope of a sales executive, whenever reasonably instructed Travel Reservations Consultant / Agent Knowledge & Skill Requirements Previous travel industry experience acquired while selling holidays around the worldPossess a good knowledge of airlines and the networksHave experience of working with a GDS preferably GalileoPractice effective team working skillsHad a demonstrable track record of sustained success in achieving sales targets, whilst working to an incentive schemeGood IT skills including the use of Microsoft Office Word & ExcelFluency in second European language preferred but not essential Travel Reservations Consultant / Agent remuneration package Basic salary plus Uncapped Commission structure based on performance To apply For a fully confidential discussion on this position, please email your full current CV as soon as possible. Previous job titles that will be considered for this role include but are not limited to: Travel Agent Manager, Reservations Manager, Reservations Manager, Reservations Executive, Travel Telesales Manager, Travel Manager & Retail Travel Manager. PLEASE NOTE! Due to volume of applications, only suitable applicants will be contacted.