IT Support Apprentice

Recruiter
Firebrand Training
Location
Leicester
Salary
Competitive
Posted
28 Nov 2016
Closes
26 Dec 2016
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
This is an exciting opportunity for a driven individual to accelerate their IT career as an IT Support Apprentice for a Leicester-based organisation. As part of a Level 3 IT Apprenticeship, you`ll gain hands-on experience; industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary. As an IT Support Apprentice, your role includes: The successful candidate`s primary role will be to help and assist the Technical teams based both in Leicester and Chessington with both technical and administrative tasks: Building and configuration of PC`s/LaptopsLiaising directly with clients as part of the technical helpdesk team1st Line Desktop/Server SupportImaging of PC`s/LaptopsConfiguring networking equipmentMonitoring of client backupsLog support issues as and when requiredCreating documentation of internal and client environmentsGeneral administration tasksHelp with general business marketing tasks, such as sending out newsletters or mail shots (depending on the availability of time) What skills and experience do I need? You`ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science. The successful candidate will also possess: - Have a high passion for IT and proven troubleshooting/break-fix of IT equipment (fixing/building computers, configuring routers)Excellent communication skills as job involves contacting clients` personnel including company executives, by email and by phoneStrong organisational and management skillsHave a good understanding of IT systemsHave excellent written English skillsHave good working knowledge of Microsoft Office productsBe able to communicate and articulate technical concepts to a non-technical audienceBe able to work independently and part of a team **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.** Your Accelerated training programme Firebrand offers a unique fast track Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence. Future career prospects By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation. **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**