Transport Assistant

6 days left

Recruiter
Recruitment Genius Ltd
Location
England, North Yorkshire, York
Salary
£16480 per annum
Posted
25 Nov 2016
Closes
09 Dec 2016
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
This company has been providing market-leading holidays for more than 30 years. They are true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result their valued customers travel with them year after year.

The Position:

They now have an exciting opportunity for a highly motivated Transport Assistant to join their team who will have the opportunity to work in an award winning and highly customer centric business in the heart of York's city centre. Reporting to the Team Manager, some of the activities that you will be responsible for include:

- Establishing and maintaining a direct relationship with rail suppliers relating to the brand. A suitable period of training and ongoing support and guidance will be available
- Liaising with other teams in the business to ensure a seamless tour experience for customers and responding to queries about rail products and services relating to these suppliers
- Providing reliable, timely and accurate rail timings and seating information documents for the Tour Managers, Product Services, Customer Services and Sales teams where relevant
- Communicating any rail amendments or problems to Product Services, Customer Services and Sales teams when needed
- Supporting the Rail Team Supervisor in the operating and scheduling of rail transport
- Referring responses from customers and Tour Managers regarding rail issues and discussing these with the Rail Team Supervisor to develop an action plan to resolve any issues

The successful candidate should possess the following skills and experience:

- Proven experience of working in a customer focused environment with a strong emphasis on customer service
- Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail
- Strong interest in travel with good geographical knowledge
- Strong customer service abilities and proven administrative skills
- A strong team player
- Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication
- Excellent written English and numeracy skills
- Good general education and knowledge of Microsoft software packages
- Possess a methodical and organised approach to work, both individually and as part of a team
- Rail experience is a preference but not essential