Customer Service Representative - Motor Insurance

About the Role Here at LV=, we're a well-established company with over 5 million customers and 6000 employees. If you want to be a part of our growth and success and deliver world class customer service then you're looking in the right place! This fast paced inbound customer service role is located in our Huddersfield office, where on average we handle more than 18,000 calls per day. You'll be able to take ownership and build fantastic rapport with each and every customer throughout their journey with us, whether they are new to the business, have policies with us already or potentially looking at leaving us. With your friendly, approachable and professional skills you will be one step closer to making each customer feel special. In this 100% phone based role you'll deal with varied queries, always keeping the customer at the forefront of every call and trying to keep them coming back to us, year on year! About the office: So, where are we exactly? You may be familiar with what used to be an old mill just outside of Huddersfield town centre. This fantastic building has been transformed into a very beautiful office where our employees enjoy natural light coming through the windows whilst interacting with each and every customer they speak to on the phone. This exciting, vibrant, energetic office is a great way to be a part of an award winning company where you can look forward to coming to work and being part of the LV= family. About You You'll be quick to pick up new things and be interested in solving problems, including suggesting new ideas to help improve our current working practises. If you're the kind of person who likes to make a customer's day and you can bring enthusiasm, passion and professionalism to your role, you are well on your way to a great career with us! Ideally you'll have experience with customers whether that's face-to-face or over the phone, but the end result will look the same with customers leaving satisfied. Having knowledge of working towards targets and good use of PC skills will also help you within this role The Details Start Date - Monday 9th January 2017Hours - 37.5 hours per week on an 8 week rolling rota. You would work 3 in 8 Saturdays and 2 in 8 Sundays with the occasional bank holiday.Shifts - Monday-Friday between 8am-9pm. Weekends and Bank Holidays between 8am-5pm. About the Rewards This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done. We'll give you: 24 days' holiday - which increases after two years' servicean annual bonus scheme based on company and personal performancea flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)a competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products. To find out more about our benefits and rewards, please click here. Here at LV= we always love to hear from great people, so don't forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook. We're also proud to say we're an equal opportunities employer. Why not follow us on Glassdoor and take the opportunity to see real reviews of what it's like to work here.