Team Leader (Epsom)

Job Purpose Working as a part of the store management team being responsible for managing the operational and promotional activities to maintain an environment that supports and strengthens the customer experience. The Team Leader is also responsible for coaching and mentoring associates on building rapport and presenting solutions for the customer in order to maximize sales. They must also ensure high customer engagement while demonstrating the ability to multi task and assign operational needs appropriately. The Team Leader will act as the "Manager on duty" in the absence of the Store Manager and lead the team and manage the team. Especially in the areas of Inspired Selling, Rally Meetings and communication to the store associates. Responsibilities: Sales Management: Supports the maximisation of sales growth in the store and delivers this in line with company expectations.Understands the business and sales plan, including engaging the whole team for successful delivery and positive results.Agrees daily the sales goals and targets and communicates these to the team ensuring that they understand the expectations and connection between store financial success and any incentive programs.Supports the development of all associates through the implementation of selling techniques and company training programs. Ensures that all training and refresher training is completed in a timely fashion.Leads by example and holds others accountable for customer service excellence. General Management: Responsible for the direct supervision and development of all the store teams.Supports the established process and the implementation of the training/coaching within the store. Supports the Performance Development Review (PDR) process ensuring that the action plans are in place and completed in a timely fashion.Delegates responsibilities and holds others accountable to ensure the general cleanliness of workstations, lunchrooms and washrooms are in accordance with company standards.Promotes and maintains a safe working environment, follows all company protocols for safety and is required to take ownership for rectifying any areas of non-compliance.Ensures smooth and effective management of the day to day operations within the store(s).Completes general administration of the store and provides ongoing support to the team.Completes payroll and HR administration and maintains employee files in line with data protection obligations.Has the ability to juggle multiple priorities in a fast paced environment.Will often be required to perform operational tasks as required and in line with business expectations. Loss Prevention /Privacy: Ensures team's understanding of and adherence to all privacy policies and procedures.Follows proper store opening and closing procedures, including alarm checks and security walks.Protects profit through correct Shrink/MPP controls.Adhere to Company policy to have personal parcels, bags, totes, backpacks, and purses, etc. checked by a manager prior to leaving the store premises.As a key holder, this position is required to complete staff searches and bag checks. Skills: Demonstrates leadership and management capability.Demonstrates business acumen.Ability to lead in a sales focused environment.Ability to drive continuous improvement through effective deployment of Associate resources. Ability to resolve customer concerns in a diplomatic manner.Ability to build effective relationships with customers in a friendly and professional manner.Ability to maintain highly productive work environmentAbility to coach for results.Capacity to encourage an environment of self development for themselves and others.Can actively engage and inspire all associates.Capacity to work independently and escalate issues as required to senior management. Experience: Retail experience is preferred with direct accountability for achieving sales and service targets. Education: GCSE, A Level and/or NVQ equivalent preferred.College degree in Retail/ Small Business is preferred.