Cantonese Customer Service Advisor

Customer Service Advisor - Cantonese Speaking Salary: GBP16000 plus GBP2400 overnight pay plus excellent benefits package Hours: Shift rota Monday - Sunday 21:00pm - 18:00pm An exciting opportunity has arisen for Cantonese speaking Customer Service Advisor to join a growing multilingual team for an award winning Services Company based in Portsmouth. As a Customer Service Advisor you will work within the travel department and specialise in dealing with Cantonese customers alongside English customersYour duties will include the following: You will assist customers with their travel related needs , providing a tailor made serviceYou will handle enquiries over the telephone and in writing while providing an efficient, courteous and professional service at all times.You will be supporting members and clients across the globe ensuring that you have a good understanding of our company's products and services.You will identify and proactively seek to resolve and support the needs of every customer and ensure that our service levels are met.You will be able to provide a full 360 service from understanding the customer's needs, researching possible solutions to ultimately matching them to their ideal travel solution.You will use a number of tour operators, including package holidays, cruises, flights, tailor-made itineraries, ancillary products and many more products to help them with all their travel requirements. Skills & ExperienceThe successful candidate will have a passion for travel and will have excellent customer service experience You must have excellent written and verbal communication skills in both English and CantoneseYou will have a passion for travelExcellent Communication skills- You must have outstanding verbal and written communication skills in both English and CantoneseExcellent listening skills - The ability to use listening skills to understand customers' needs and to ensure you approach and handle sensitive issues accordingly.Attention to detail - You will have the ability to accurately capture and interpret customer informationExperience of handling customer complaints and managing customer expectationsStrong PC skills - Excellent knowledge of MS packages including Word, Excel and Outlook.You Must be eligible to work on a permanent full time basis in the UK For further information please submit your CV immediately or contact Fran at Dynamite Recruitment urgently! Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.