IT Support Engineer. North Somerset

Portishead, Somerset
£30-35,000 + Bens
25 Nov 2016
23 Dec 2016
Contract Type
Full Time

IT Support Engineer - 1st, 2nd and some 3rd line Support. Portishead, North Somerset.

Salary: £30-35,000.

We are looking for a hands-on and highly communicative IT Support professional that is comfortable working within a small support team of 2 people.

The successful individual must be comfortable dealing with internal user problems on a daily basis, and must be accustomed to working and dealing with strong personalities.

IT Support Engineer - Key Skills:

- Good IT Technical Support experience.

- 1st line, 2nd line and some 3rd line support experience.

- Excellent user support experience.

- Good experience supporting end users, face to face, via phone and other remote access methods.

- Good Windows Desktop support experience.

- Windows Server support.

- Some Networking (e.g. WAN/LAN connectivity, Routers, Firewalls, and security).

- Must have a valid UK driving license.

- Must be comfortable travelling 1 to 2 days a month across the UK.

- Must be an excellent communicator.

- Must be eligible to work in the UK.

IT Support Engineer - Nice to Have:

- Knowledge of virtual environments e.g. VMware, Hyper-V etc.

- Certification such as MCP or a degree within an IT discipline would be a distinct advantage.

- SQL Server

IT Support Engineer - About the Role:

Your role as the IT Support Engineer ( Windows Desktop, Windows Server, Networking ) will involve:

- Providing an in-house 1st, 2nd and some 3rd line support resource.

- Supporting a small user base of 200 users.

- Providing on-site support to other offices 1-2 times a month.

- Troubleshooting mainly 1st line through to 2nd line support issues.

- Troubleshooting hardware, software and network problems.

- Installing, maintaining and support Windows Desktops, software applications and hardware accessories.

For more information on this IT Support Engineer role, please apply now for an interview.