Assistant Property Manager

Location
Cambridge, Cambridgeshire, England
Salary
£18000 - £21000 per annum
Posted
25 Nov 2016
Closes
23 Dec 2016
Ref
00061810
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
Are you looking to begin or further your career in a growing, award winning property management company?

Are you a career focused individual looking for professional development, qualifications and progression within the property sector?

This property management company are looking to add to the estate / property management team in Cambridge.

Assistant Property Manager

This is a key role in our Estate Management team. You will work in partnership with the Estate Managers to ensure we consistently deliver a high standard of performance (achieving our KPIs) and achieve customer satisfaction. The role has 2 key parts: performing front-line communication with our customers (eg. resolving day to day queries and sending correspondence) and reactive maintenance management.

Company

This Property Management company specialises in the ongoing management of large residential developments, including the effective administration of +£20m of client service charge budgets. Based in Cambridge and with offices in London, Bracknell and Nottingham, they work across East Anglia, London, the Home Counties, the South and East Midlands, and has plans for further growth. The Group also consists of separate Facilities Management and Legal businesses, employing over 185 people. This company prides itself on a commitment to excellence and customer service.

Role - Assistant Property Manager
Salary Range - £18,000 - £21,000 pa, dependent on experience¬
Type - Permanent Full-time
Working Hours - 9am - 6pm, mon-fri
Location - Cambridge

Key Criteria:

- 3 years+ relevant customer service experience. While a background in estate/property management is desirable, your experience could be in another field.
- Customer relationship management: Previous 'frontline' contact with customers is essential.
- Systems: Prior experience with software systems such as database management and ordering/invoicing is essential.
- Contractor management: Prior experience with managing contractors is highly desirable.
- Excellent time management, prioritisation and project management skills.
- Excellent communication skills: good letter writing, telephone manner and ability to brief third parties when required (eg. contractors)
- Excellent people skills: an ability to empathise and resolve issues effectively.
- Excellent computer skills: proficient in all Microsoft programmes and competent in mail merging. Knowledge of Qube would be an advantage.
- Good commercial skills: demonstrate commercial nous and a 'value for money' approach.

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