Technical Support Engineer. Portishead

Location
Portishead, Bristol
Salary
£23-25,000 + Bens
Posted
25 Nov 2016
Closes
23 Dec 2016
Ref
WC/TW-108-P2IQ6B
Contract Type
Permanent
Hours
Full Time

Technical Support Engineer - Windows Desktop, Windows Server. Portishead, Bristol.

Salary: £23-25,000.

We are looking for a hands-on 1st and 2nd line support engineer with strong internal user support experience.

The successful individual must be comfortable working within a small team of two. You must be a strong character and be accustomed to working and dealing with strong personalities.

Technical Support Engineer - Key Skills:

- 3+ years' commercial IT Technical Support experience.

- 1st line and 2nd line support experience.

- Excellent user support experience.

- Good experience supporting end users, face to face, via phone and other remote access methods.

- Good Windows Desktop support experience.

- Some Windows Server support.

- Some Networking (e.g. WAN/LAN connectivity, Routers, Firewalls, and security).

- Must have a valid UK driving license.

- Must be comfortable travelling 1 to 2 days a month across the UK.

- Must be an excellent communicator.

- Must be eligible to work in the UK.

Technical Support Engineer - Nice to Have:

- Knowledge of virtual environments e.g. VMware, Hyper-V etc.

- Certification such as MCP or a degree within an IT discipline would be a distinct advantage.

- SQL Server

Technical Support Engineer - About the Role:

Your role as the Technical Support Engineer ( Windows Desktop, Windows Server, Networking ) will involve:

- Providing an in-house 1st and 2nd line support resource.

- Supporting a small user base of 200 users.

- Troubleshooting 1st line through to 2nd line support issues.

- Troubleshooting hardware, software and network problems.

- Installing, maintaining and support Windows Desktops, software applications and hardware accessories.

For more information on this Technical Support Engineer role, please apply now for an interview.