Support Services - Helpdesk Support

Paignton, Devon
Contract Type: Permanent, Full Time, 37 hours per week, 52 Weeks per year
24 Nov 2016
02 Dec 2016
Contract Type
Full Time

Salary: £15,242 - £15,821 [FTE 1:00]

Contract Type: Permanent, Full Time, 37 hours per week, 52 Weeks per year

Location: Paignton, Devon

South Devon College is an outstanding Further and Higher Education college with top success rates, located in Torbay, which is part of the beautiful English Riviera on the South Devon coast. Our state of the art campus offers local access to world class facilities. We are an ambitious College, ambitious for our learners, our staff and the community we serve. We measure our performance by the success of our learners.

Our fresh vibrant culture provides 12,000 learners each year with a wide provision ranging from Foundation to University Learning, contributing an overall £30 million College expenditure to the local economy.

We are currently recruiting for an IT Helpdesk Support Services Assistant here at South Devon College. The post requires you to be the first point of contact for all enquiries or issues relating to IT within the college, provide excellent customer care service to internal and external customers. You will work closely with both staff and learners, and escalating calls to the computer services team when required.

The successful candidate will need to hold a BTEC National Diploma or equivalent, with the opportunity to do a Digital and Technology Solutions (DTS) Degree Level 6 Apprenticeship, have strong communication skills both face to face and on the telephone, excellent rational and problem solving skills whilst remaining calm under pressure.

Benefits as follows: 25 days Holiday, up to 5 College closure days, Paid Bank Holidays, Membership of the Local Government Pension Scheme, Life Assurance (if member of pension scheme) On Site Nursery (Mama Bears), Nursery Voucher Scheme, Fitness Suite Facilities, Staff Discounts (Inspirations - Hair & Beauty, NUS Student Cards), Corporate Membership with Torbay Leisure Centre and Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs) and many others.

Closing Date: Midnight Sunday 11th December

Interview Date: Friday 16th December

To apply and for a full job description please visit the Jobs page of the South Devon College website.

This College is committed to Safeguarding/Prevent and promoting the welfare of learners, including children and young people, and expects all staff and volunteers to share this commitment.