Validation Officer

Recruiter
Anonymous
Location
West Malling
Salary
benefits
Posted
24 Nov 2016
Closes
09 Dec 2016
Sectors
Accountancy
Contract Type
Permanent
Hours
Full Time
Our Kings Hill based client is looking for a highly motivated, pro-active individual with an audit, investigation and compliance background to work in their Customer Services division as a Validations Officer.

In this role you will:

* First point of enquiries for dept.
* Take personal ownership for the customer experience
* Process validation products
* Be proactive in the suggestion and development of new work processes and procedures, assisting with the implementation of solutions where required to continually improve customer service
* To engage and effectively manage key stakeholders across the foundation
* Maintain personal skills development & knowledge as required by post
* AML - provide administrative support to team
* Support the Team Leader in Customer Services Compliance and Validation as required

You will be:

* Able to demonstrable strong written and verbal customer service skills
* A good working knowledge of handling HNW clients is a distinct advantage
* Proven experience within AML and compliance is a distinct advantage
* Strong team player with a 'can do' attitude who can lead from the front
* You will have the ability to handle customer queries and complaints effectively whilst providing a professional, efficient and personalised service to clients both in the UK and internationally
* Have excellent verbal and written communication skills
* Able to multi-task and prioritise a busy workload
* It is essential that you work as an effective team player within the team to achieve the strict service level deadlines

Apply now

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