Account Manager

Recruiter
Anonymous
Location
Bradford
Salary
Competitive
Posted
24 Nov 2016
Closes
22 Dec 2016
Contract Type
Permanent
Hours
Full Time
Here at Advanced Supply Chain we have an opportunity for an Account Manager to join our team based in Bradford. We offer a competitive salary and great benefits.

We are a forward thinking and dynamic logistics business with an enviable reputation for growth, customer service and innovation. We operate from 6 UK locations and supply our customers with end-to-end supply chain solutions including freight forwarding, contract logistics, value added services and UK distribution.

As our Account Manager you will proactively manage relationships and expectations with allocated customers.

Key Tasks and Accountabilities of an Account Manager include:

- Customer expectations: To effectively manage all expectations in line with achievable operational service levels. Attend customer visits on and off site.

- Communication: Speak to all customers and refer any relevant customer intelligence to the General Manager. Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments.

- Produce statistics and KPI's: Produce monthly reports detailing the full outline of the customer account to the Senior Account Manager.

- Transport: Liaise with carriers /transport companies/customers to provide booking slots in the Goods In department.

- Stock Control: Maintain stock control and stock file integrity. Ensure Goods received stock figures are entered onto the internal stock database in a timely fashion

- Support: Provide support to internal departments with any queries or issues relating to customers.

- Continuous improvement: Identify opportunities to improve customer service levels

- Job completion: Produce despatch notes and despatch stock from the internal stock database and ensuring accurate stock files are maintained. Understand the flow of stock from goods in, through to delivery to the final destination.

- Invoicing: Invoice all processes and materials accurately to the customer.

- Create opportunities: Maximise sales opportunities in conjunction with the Customer Service Manager

To become our Account Manager you must have the following skills and experience:

Essential

- Strong negotiation skills

- Organised and able to work accurately

- Confident decision maker

- Effective communicator - written and oral

- Experience of stock control and warehousing processes

- Experience of transport operations processes

- Previous experience with a customer service environment

- Intermediate Excel user

- Confident using IT systems to input and extract data

Desirable

- Merchandising experience

- Demonstrable experience of garment processing

- Intermediate Excel user with V- look up experience

- Grade C or above in GCSE English and Mathematics or equivalent

- NVQ Level 2 in Business Administration or above

If you have the skills and experience required to become our Account Manager please click 'apply' today