Office Manager (CS005340)

High Wycombe
24 Nov 2016
09 Dec 2016
Contract Type
Full Time
This is a full time, permanent position.

Our client, a fire solutions firm are recruiting for an experienced Office Manager to be a bright spark in their High Wycombe (HO) team. The particular individual will be willing to learn new systems and have an ability to maintain great working relationships.

Duties of the role will include:

• Allocation of service work every month to the engineers and update SMS accordingly
• Complete invoicing on a daily basis
• Carry out audits of the administration team to maintain high standards
• Management of the service administration
• Liaise with the service managers on a daily basis regarding the status of jobs & callouts
• Ensure all callouts are completed in accordance with the client KPI
• Ensure timely and accurate production of monthly/weekly and ad hoc reports
• Assist customers (both internal and external), Sales Personnel and the Service Teams with general enquiries
• Maintain accurate filing system and maintenance of files for all contract related documentation
• Liaise with subcontractors and internal departments as required
• Maintain the tariff pricing and monitor expired/renewed/cancelled contracts
• Complete sales administration including logging enquires and updating the management systems
• Provide weekly reports to the directors of the business (Sales)
• Attend client meetings if required with the management/sales personnel
• Assist in the development of the new SMS
• Undertake all HR aspects in relation to the administration

The successful candidate will possess the following skills:

• Previous experience in customer service or administration is recommended
• Have the ability to maintain a great working relationship with the service engineers
• Ensure company image is maintained at all times
• Be an excellent communicator - both on the phone and in person
• Good MS Office Skills, report generation, spreadsheets and databases.
• Good inter-relational and organisational skills
• Excellent attention to detail with an analytical approach