Call Centre Agent - Insurance

24 Nov 2016
09 Dec 2016
Contract Type
Full Time
Job Title: Call Centre Agent - Insurance
Location: Chesterfield

My client is a leading and expanding group who are renowned for their staff reward, recognition and ranked highly in The Times Top 100 Companies to work for.

Due to their continued expansion, they are currently recruiting for an Intervention Handler to join their dynamic and forward thinking team.

This is a fantastic opportunity for a rewarding and long term career with a highly recognised group.

The key focus of this role is to proactively and effectively handle Third Party Motor Claims within the companies Intervention processes, and therefore contribute to the control of overall Claims spend through minimising third party hire and repair costs.

The responsibilities of an Intervention Handler will include but not be limited to:

• Identify claims suitable for pro-active Third Party capture.
• Contacting all potential claimants, explaining and offer our services in order to aide their claims experience.
• Control leakage by minimising the key to key time of third party claims and therefore limit the companies' exposure to inflated credit hire claims.
• Utilise services of company Intervention supplier network wherever possible on appropriate claims.
• Maintain accurate reserves on claims at all times in line with policy and procedures.
• Manage a challenging workload to meet productivity and quality standards and to contribute to the delivery of team targets
• Proactively manage personal training and development requirements and support others personal development as appropriate
• Identify and refer market trends/behaviours to ensure continuous improvement.
• Ensure fraudulent claims are identified and appropriately referred
• Ensure potential large loss claims are identified and appropriately referred
• Ensure claims with the potential for ongoing loss are identified and appropriately actioned/ referred.
The successful candidate will have the following skills and experience:

Telephone experience is essential; Insurance is desired but not essential.

What's on offer:

A competitive basic salary ranging between GBP15,000-GBP15,500 plus a monthly bonus which averages GBP380 a month but can be up to GBP600 a month. This is coupled with an excellent benefits package