Service Desk Analyst - (Contract)

Holiday Pay
24 Nov 2016
15 Dec 2016
Contract Type
Full Time
Service Desk Analyst - Contract Approx. 1 month

Salary ??9.60 + holiday pay (circa ??11/hour)

Do you have proven IT support experience with a good technical background?

Had exposure to and supported common, diverse or bespoke applications and hardware?

If you answered yes then continue reading as we are looking for a professional, reliable and a strong performer in either a 1st line IT support or customer service role that can commit to approximately 1 month contract work. You will be a people person with thorough customer service, who is able to communicate at many levels, and makes a clear point along with being adaptable and able to cope with a close and more hands on work environment.

What should they be able to offer?

* An adaptable candidate that will be able to hit the ground running
* Maintains a constant high standard of support and moves with swiftly emerging technologies
* A methodical trouble shooter, that is able to react quickly, adapt, learn and be pro-active
* Ability to condense achievements, status and issues into succinct regular briefings for the Helpdesk Co-Ordinator
* Able to identify, improve, train and suggest new support protocols and procedures

Provide responsive and high quality 1st level support service to company employees. Support is given on hardware and a wide variety of business and shrink-wrapped applications. Troubleshoot computer problems to determine source.


* 1st & 2nd Line support (phone, email and in person)
* Documentation; procedures, configurations, training
* Maintaining an orderly and tidy working environment for all areas under the control of the IT Department
* Inventory management end user equipment
* Maintenance of end user equipment builds and processes

Desired Knowledge and Skillset:

* Windows 7 (Configuration & Support)
* Microsoft Office 2010
* Internet Explorer + other browsers
* Written and verbal communication skills
* Writing technical and procedural documentation
* Automation products, for example PC builds
* Citrix XenApp v6.5 +
* 3+ years experience in configuring & setting up PC's/laptops/Thin Clients
* 3+ years experience in installing and general PC maintenance

The successful candidate will have all of the above and will also have an excellent telephone manner, show a methodical and patient approach to their work. Demonstrate ability to perform to the highest standards under pressure. Strong organisational, communication and prioritisation skills are essential to be able to adhere to the company SLAs.

GB Solutions are a leading employment agency for jobs in Gloucestershire and beyond. As a member of the REC we are committed to working to the highest possible standards for candidates and clients.

Due to the high volume of responses that we receive for our advertisements we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion.

Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience

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