Customer Service Advisor - (FNOL)

15000.00 - 17000.00 GBP Annual + Flex Benefits
24 Nov 2016
22 Dec 2016
Contract Type
Full Time
Customer Service Advisor - Gloucester

Salary ??15,000 - ??17,000 DOE

Excellent company offering great opportunities for Customer Service Advisors, in return you will benefit from career prospects, free parking & subsidised canteen along with other company benefits!

You will need previous telephone based customer service / call centre skills & enjoy liaising with clients.

The successful applicant will manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. Providing guidance to customers on key components of the purchased product as well as helping to influence customer decisions to protect claims cost and where possible provides a one stop shop.

Responsibilities: -

* Provide excellent customer service to external and internal customers
* Deal with claims in the correct technical manner in accordance with policy cover, legal liability and departmental, ABI and FCA guidelines
* Answer queries from all third parties involved in any claim
* To be able to influence the customer in various decision making processes
* Be able to identify the indicators of fraud and use questioning techniques to decide if the claim can be progressed or needs to be referred
* Have a flexible approach to meet the needs of the customer and the requirements of the department
* Ability to deal with confrontational calls professionally and efficiently
* Able to handle a large volume of calls to a high standard consistently
* To be able to settle and negotiate specific aspects of the claim during the initial call

Skills/Requirements: -

* Ability to build good customer relationships
* High standards of customer care
* Excellent telephone manner
* Good listening skills
* Ability to communicate well at all levels
* Competent using a computer

This role will involve shift work, working a 35-hour week over 5 days and you will be required to work either a Saturday or Sunday every week. The shifts will occur between the hours of 7am-11pm, 4 weeks' notice of your working week will be provided.

Start date for this position will be 16th January 2017.

GB Solutions are a leading employment agency for jobs in Gloucestershire and beyond. As a member of the REC we are committed to working to the highest possible standards for candidates and clients.

Due to the high volume of responses that we receive for our advertisements we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion.

Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience