Reservations Supervisor, 4* Hotel ??? Bury, GBP18000

17500.00 - 18500.00 GBP Annual + Benefits
24 Nov 2016
09 Dec 2016
Contract Type
Full Time
Our client is part of a reputable hotel group they are renowned for their excellent customer service and range of quality hotels.

This role will manage the day to day operation of the Reservations Department and support the team - with a 7 day a week operation this department requires a strong leader who can inspire all of the team to provide excellent service.

This department services all hotel group customers calling to make hotel reservations and ensure their stay is complete by taking restaurant bookings and reserving leisure.

As a Reservations Supervisor your role will include;

* Maximising all potential business opportunities by building and maintaining relationships with current and future clients;
* The Reservations supervisor will manage the reservations & sales team across varied booking and enquiry platforms such as: Phone calls, Emails, CRM, Online Travel Agents, Social Media and Online Webchat;
* To manage & maintain all reservations systems to the highest degree of quality, including Opera, TravelClick, iHotelier & all participating extranet systems.
* To manage our rates & availability in order to consistently maximise our occupancy, average rate & RevPAR, attracting the potential of the market.
* To ensure that billing and credit agreements are managed and controlled;
* To manage all room enquiries follow-up and deal with all related administration.

The ideal Reservations Supervisor must;

* Candidates for this role must have working knowledge of Opera and will be working in a similar role;
* Proven organisation and communication skills;
* Enthusiastic and self-motivated individual;
* Experience managing a team and using Opera system.

Our client can offer;

* Competitive salary of GBP18K+bonus
* Flexible hours with a combination of early and late shifts
* Gratuities and tips
* Career progression and comprehensive training programme.
* Free parking, meals on duty, uniform provided

Cummins Mellor is a family run employment agency who have been serving businesses across East Lancashire for nearly 25 years. We pride ourselves on sourcing the highest quality, temporary and permanent candidates for local employers. If this particular role isn't what you're looking for then please take a look at our website for other available opportunities.

Due to consistently high volumes of applications, Cummins Mellor are unable to contact all applicants directly. Should you not hear from us within 2 weeks of application, please consider your application to be unsuccessful. We apologise for any inconvenience this may cause.

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