First Party Motor Claims Handler

Wellingborough, Northamptonshire, England
£18055 per annum
24 Nov 2016
15 Dec 2016
Sharron Probert
Contract Type
Full Time

First Party Motor Claims Handler

Salary £18,055

Mon - Fri 9-6pm

Location - Wellingborough

Our client is the number one provider of motorcycle insurance, delivering the best customer service experience at every opportunity.

They are currently going through an exciting expansion programme in their own in-house insurance claims service. You will provide advice on all relevant hire/repair options to our customers following a non-fault accident.

They are therefore looking for the right experienced candidates to fulfill this ambition.

Your duties will include:

To pro-actively manage a caseload of Accidental Damage, Fire and Theft motor claims to conclusion

Giving advice on the claim process to customers

Checking motor insurance claims progress

Making sure that premiums have been paid and that the policy covers the claim

Arranging recovery and estimating of customer vehicles

Gathering information such as receipts, photographs or valuations

Telling customers how their claim might affect their policy premiums in the future

Arranging payments on straight forward claims

Following the file ownership procedures

Referring doubtful, complex or high value claims to a Claims Manager

To continuously drive improvement in the service delivery to clients

To continually adhere to client specific protocols and best practice

To work closely with colleagues within the firm to deliver consistently high levels of service

To support the Company's values and policies in a professional manner

To create accurate Claims Management System records

To assist with both internal and external auditing

For this role, Customer Service experience is essential and you will need to possess an ability to deal with customers over the telephone.

For this reason, a good telephone manner is essential as is having a positive and enthusiastic approach to work, an ability to work under pressure, being a good team player and a provider of excellent customer services at all times.

This is a very busy and varied role and we are therefore looking for people who thrive under pressure and excel at challenges.

Experience in a similar motor claims role is preferable.

Please apply and we shall contact you via email