Customer Service Advisor

Location
Watford, Hertfordshire
Salary
£21,000 to £24,000 per annum
Posted
24 Nov 2016
Closes
22 Dec 2016
Contract Type
Permanent
Hours
Full Time

Job Purpose:

Join our team in Clarendon Road Watford handling inbound customer enquiries. Our team is growing and we need to add two new members as soon as possible.

Hours:
Shift pattern covering opening times of Monday to Friday 08:00 – 20:00 and Saturday and Sunday 09:00 to 17:00. Saturday or Sunday is on a rota basis

Duties:

  • To deal with inbound customer billing and payment enquiries in a timely and efficient manner.

     

  • To assist with providing technical support to our customers regarding line and broadband faults, full training given.

     

  • To respond to written inbound communications from customers (email, web submits, letters and a rare fax) ensuring that replies are made in a timely manner.
  • Manually enter data in to CRM system and supplier portals.

     

  • To attend relevant training events and meetings as required.

     

  • Any other duties as appropriate to the post.

     

  • To work at all times in accordance with and to further the policies and procedures of the Employer, including those regarding Health & Safety, Equal Opportunities and Customer Care. Contributes to team effort by accomplishing related results as needed.

     

Skills/Qualifications:

  • Excellent telephone manner, reporting and communication skills with general knowledge of Word and Excel.

Reviews:

Performance will be subject to regular review.