Internal Sales Assistant
Due to an internal management development opportunity
the following vacancy has arisen:
Internal Sales Assistant - Bath Branch
Kellaway Building Supplies aims to be the Merchant of Choice for Employees, we do this through our culture and safety but also by rewarding our teams for their efforts, commitments and dedication.
Kellaway Building Supplies and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth. To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.
Main Purpose of Job:
- Management of customer sales ledger
- Dealing with existing and prospect customers on the telephone and taking orders
- Resolving queries
- Building business relationships with key customer accounts
- Selling to customers over the internal sales desk and trade counter
- Following up potential leads
- Cold calling new and existing customers
- Dealing with suppliers
- Stock control
- Covering the sales counter
- Main Requirements of Job:
- Good customer service skills
- Sales skills and negotiation experience
- Good telephone manner
- Experience in general building materials or related industry
- Good administrative and communication skills
Main Tasks of Job:
Customer Service
- Ensuring the highest level of customer satisfaction by delivering and, where possible, exceeding customers' expectations
- Dealing promptly and efficiently with queries
- Building business relationships with key customers
Sales
- Maximising sales/margin
- Ensuring that all contact with customers is correct and efficient
- Management of customer sales ledger
- Taking and processing correctly customers' telephoned orders
- Selling to customers over the internal sales desk & trade counter
- Advising customers
- Handling customers' payments
- Dealing with directs
- Cold calling existing customers with suggested orders etc.
Stock control
- Liaison with suppliers and purchasing stock within the company's timescale criteria
- Receiving stock on to the computer system
- Ensuring good rotation of stock, distribution of stock within the branch and of stock transfers to other branches
- Ensuring shelf labelling is up to date
- Reporting any stock shortages
Health & Safety
- Ensuring that rubbish is cleared away daily and not allowed to accumulate
- Ensuring all floors and passageways are free from obstruction
- Complying with health and safety procedures at all times
- Reporting to the branch manager any unlawful behaviour
General
- Developing key sales and negotiation skills within all branch related selling
Hours:
- Basic 40 hours Monday to Friday between 7:30am and 5:00pm
- Saturdays on a rota basis 8.00am - 12.00noon
- Stocktake weekend
Pay & Benefits:
- Extensive opportunities for career development
- Monthly performance bonus
- A generous 25 days basic holiday entitlement, increasing with length of service, plus bank holidays
- An additional holiday buy and sell scheme
- Health Care Cash Plan
- Additional weeks holiday in anniversary years
- Contractual sick pay scheme (over and above statutory entitlements) increasing with length of service
- Group pension scheme (stakeholder) with matching employer contributions
- Free life insurance scheme
- Childcare vouchers scheme (tax savings!)
- Cycle to work scheme (tax savings!)
- Access to a rewards gateway with access to many deals and savings (there really is something for everyone!) including the following, which will make your competitive salaries go much further:
- Access Secret Sales (highly discounted items)
- Discounted travel and leisure (e.g. hotels, holidays and insurance)
- Discounted gym membership
- Discounted cinema tickets
- Discounted gift vouchers and cards for many high street retailers, supermarkets, restaurants and cafes
Salary - £19,000 to £20,000 depending on experience