Technical Support Analyst - Bristol

30000.00 - 35000.00 GBP Annual
16 Nov 2016
14 Dec 2016
Contract Type
Full Time
Our Client, a global organisation within the technology and consultancy sector is currently seeking a Technical Support Analyst to join their dynamic team on a full time, permanent basis in Bristol. The suitable candidate will be responsible playing a critical role in the support of the existing client base, providing a high level of technical service daily.

Duties and Responsibilities include:
??? Successfully handling customer calls for technical issues
??? Fault finding and resolution
??? Taking responsibility for the end to tend solution and service to all customers
??? Ensuring complete customer satisfaction by providing a highly professional service and swift and effective resolution
??? Designing and implementing solutions for incidents across multiple platforms and complex environments
??? Completing analysis on incidents with the aim of providing preventative measures to avoid in the future.
Skills and experience:
??? Knowledge of one or more of the following ideal; Apache, GlassFish, Tomcat, Jboss, Unix shell scripting, Power shell, ResourceLink Aurora, TCP/IP, HTTP and HTTPS, SAML, LDAP, Pro-IV, Mule, Payroll terminology and deadlines, Service Now use, New Relic
??? Minimum of 1 year experience within technical support
??? Proven experience supporting Oracle databases, SQL Server databases, Pro-IV applications or high availability web applications
??? Proven experience supporting UNIX, Windows Server, Apache/Reverse Proxies, ResourceLink, Jaspersoft
??? Knowledge of complex environments with multiple support and product lines
??? Knowledge of server operating systems - UNIX (AIX, SOLARIS, Linux) and Windows (2012)

This is an exciting opportunity to join an interactive and dynamic team within a market leading, global organisation working Monday-Friday. Our client offer competitive benefits, modern and open plan working environments and structured training to support personal development. If you feel this could the right opportunity for you apply directly, alternatively for more information call us on (Apply online only)