Client Account Manager

Recruiter
Anonymous
Location
Bristol
Salary
34000.00 - 42000.00 GBP Annual
Posted
16 Nov 2016
Closes
14 Dec 2016
Sectors
IT
Contract Type
Permanent
Hours
Full Time
Client Account Manager
Bristol ??34-42k + OTE (approx. ??60k uncapped)
Based: Bristol

"An opportunity to work in an client facing role for a dynamic organisation with genuine On Target Earnings available"
The role:
Working as part of the Sales and Marketing Team, you are responsible for building and maintain relationships with our existing client base as well as contributing to the transition of new clients from Business Development and Projects into Account Management ensuring they have and continue to have the best experience possible.
You are responsible for protecting and enhancing the ongoing revenue stream from existing clients as well as developing new sales from the existing client base within the groups of installed users and by expanding the number of users.
MAIN RESPONSIBILITIES ARE:
??? Manage commercial relationship with existing clients and monitor their satisfaction levels. Feed this back to the client delivery team and track outcomes

??? Keep abreast of what is new in the software and configuration and translate this into sales.

??? Provide added value consultancy to our clients so that you and they understand and identify the
added value that we can offer to them.

??? Write detailed proposals based on real need and value to the clients and thereby generate revenue. These proposals should be sufficiently detailed to enable the client delivery team to: manage client expectations; scope the project; size/price the project; raise fair change requests where appropriate; measure whether client expectations of outcomes have been met.

??? Act as the eyes and ears of the company in terms of what is happening in the market place in order to provide input to the company Road Map derived from real client need and provide marketing intelligence to the marketing team.

??? Build and maintain good relationships with clients. These relationships can then be used to expand your business network and achieve additional sales outside the installed base.

??? Generated added revenue for the business in line with KPI and Sales targets whilst simultaneously protecting existing revenue.

SKILLS REQUIRED FOR ROLE:
??? Time management and able to multi-task
??? Able to communicate with stakeholders at all levels of seniority
??? Ability to set and meet targets
??? High standard of written and spoken English
??? Thorough and meaningful documentation
??? Thorough knowledge of the company product suite and it's uses in client environments
??? Networking
??? Business consultancy and analysis
??? Negotiation skills
??? Crisis management and ability to remain calm under pressure
??? Good knowledge of core markets and issues facing clients and prospects

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