Village Manager/Hospitality Operations Manager

09 Nov 2016
02 Dec 2016
Contract Type
Full Time
Are you a 'people person' known for promoting exemplary customer service? Have you proven senior management experience in the hospitality industry? Do you have an eye for business development?

We are looking for a unique individual to fill this new and exciting role at our new retirement village to be housed at the Somerdale site in Keynsham.

Starting at ??44,054 + excellent benefits, with opportunity to reach ??50,000 as the role develops this position comes at the perfect time to join our award winning organisation. The St Monica Trust is recognised for the high quality care and support in our assisted living accommodation and in our specialist care homes. We employ over 1000 colleagues in a variety of different care, hospitality and facilities roles, offering our colleagues comprehensive training and development, competitive pay and benefits and an inclusive working environment.

The Chocolate Quarter in Keynsham, is the Trust's fifth retirement village and is due to become operational from September 2017. With 136 apartments, a 93 bedded care home, restaurant, coffee shop, bistro and leisure facilities it will eventually be home to over 300 residents, employ over 250 staff and welcome many visitors from the local community. This role will therefore be pivotal to developing the operations on site and evolving the service as it grows.

An excellent opportunity has arisen for a Village Manager (Hospitality Operations Manager). As a key person responsible for the smooth running of the site, you will ensure excellent customer service across all aspects of the Chocolate Quarter development. Leading the Site Executive Team, you will promote the delivery of responsive and innovative services, liaising closely with residents and customers to ensure their needs are met and expectations exceeded.

Promoting a culture of collaboration and customer service excellence across the site you will ensure that the entire village is experienced by customers, residents, staff, volunteers and visitors as a positive and integrated community. For customers, visitors and residents living in the village, you will be the main senior point of contact on site for all hospitality led operational service provisions and management.
You will lead the key departments and line manage the Head Chef, Hospitality Team Leader, Activities Co-ordinator and the site Administrative function by developing collaborative relationships and clear lines of communication between care home and care at home colleagues. You will also chair the Site Executive Team which will comprise other relevant site managers, i.e. care home manager, care at home manager, head chef, hospitality team leader and other specialist functions and will have a set of local strategic aims and key performance indicators for which it is accountable.
To be successful in this role you will need a sound understanding and experience of managing complex hospitality operations either in hotels, events or large scale facilities management. The need for outstanding customer service is essential as is the ability to grow the commercial side of the operation. Collaboration with other specialist teams is paramount in the role (i.e. care teams, pastoral care, facilities) to ensure housing, care and support needs are met, monitored and evaluated for residents living on the site. This includes ensuring a consistent and welcoming introduction for residents moving into their new homes.

Above all, you will be passionate about a positive living and care environment which meets the well-being needs of residents.

What we offer:

We offer a competitive package including a contributory pension scheme, life assurance at 4 x salary, childcare vouchers, 27 days holiday per year plus bank holidays (pro-rata), free on-site parking, savings on shopping, opportunity to join our gym (and pool where relevant) and a subsidised restaurant. We also provide an extensive induction programme and training opportunities.

How to apply:

If this sounds like the role for you, we'd love to hear from you. To find out more and to apply please click the "Apply Now" button and search job reference REQ0908. Closing date for applications 22 November 2016