Product Support Engineer

5 days left

Recruiter
Anonymous
Location
Cheltenham
Salary
Competitive
Posted
10 Nov 2016
Closes
08 Dec 2016
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
Product Support Engineer (301jc) - Cheltenham - Attractive Salary Package

My client, established in 1990 who initially provided consultancy services to the Defence and Government sectors in the telecom networks and systems arena and due to company expansion are now seeking to recruit a Product Support Engineer to join their team, who can offer a defined career path for the right individual.

The company markets a wide range of PDH, SDH, Ethernet and Wireless based networking equipment providing capability up to STM64, MPLS and 4G networks. They provide and manage a variety of Simple Network Management Protocol (SNMP) based network management systems that run on Linux or Windows servers, therefore a good understanding of server operating systems is required.

They are looking for a positive, hardworking individual who is willing to learn and keep on top of modern communication technologies as the telecommunication industry evolves. The company enjoys a reputation for integrity and strong technical capability and the individual will need to be a team player who can contribute in an open environment, each person is expected to contribute, accordingly they are looking for a person with Ethernet/IP/MPLS experience and with an understanding of the other technologies. This person must also be capable of applying this knowledge both on site with customers and in house.

Ideally the individual should be educated to HNC level or above in a telecommunications field and hold security clearance such as SC or DV

They provide 24/7 support to their customers so the ability to participate in a "week on - 3 weeks off" out of hours rota is essential. This will take the form phone support, Email support and the occasional site visit.

Key Skills
??? A very good understanding of Layer 2 - Layer 4 based Ethernet technologies including MPLS & MPLS-TP
??? At least a basic understanding of PDH & SDH technologies.
??? Familiar with a range of test equipment such as oscilloscopes, optical power meters & light sources, frequency counters, BERT's and multimetres.
??? Good customer facing skills.
??? Ability to work as part of team or autonomously using their own initiative.
??? A good understanding of server and standalone computer operating systems.
??? Experience with Simple Network Management Protocol (SNMP) systems.
??? The ability to train other members of the team and customers.
??? Experienced in fault finding methodology.
??? A good work ethic that shows pride for their work.

In return, they are offering an attractive salary for the right person. The initial employment will be a 6 month trial period followed by a permanent contract if the candidate's performance has been satisfactory. Upon completion of the trial period the candidate will also be offered a contributory private pension scheme where they will contribute 3% of the annual salary.

For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on (Apply online only) ext 1.

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY