Contact Centre Advisor

Recruiter
Anonymous
Location
Bristol
Salary
OTE of £24K
Posted
14 Nov 2016
Closes
30 Nov 2016
Contract Type
Permanent
Hours
Full Time
Smart recruitment are currently working with a large Automotive Group in the search for 2 outstanding candidates to fill their Contact Centre Advisor roles based in their Bristol Office.

This is not a Telesales role and will not involve any Cold Calling

Ideal candidates will be expected to:-

-Ensure customer awareness of all products, promotions, prices and services available.
-Maintain effective liaison with sales, parts and workshop teams.
-Promote a professional representation of the retailer at all times.
-Maintain a presence at the contact centre desk, ensuring that all customer queries are answered or dealt with immediately.
-Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the appropriate Service Manager.
-Keep customer and transaction records up to date and accurate

42.5 hours per week (8am-5.30pm or 8.30am - 6pm Mon - Fri and alternate Saturdays

22 days annual leave plus 8 days bank holiday

Discounted products and services

Realistic OTE of ??24,000 PA

If you feel this sounds like the role for you, please submit your CV via this jobs board