French and German speaking Customer Services Advisor - 588FG

Worcester, Worcestershire
Up to £23,700pa OTE + Benefits
22 Nov 2016
20 Dec 2016
Contract Type
Full Time

French and German speaking Customer Services Advisor
Customer Service, Customer Care, Customer Support, Technical Support, International, Fluent in French, Fluent in German, Deutsch, Francais, Customer Satisfaction, Complaints, West Mildands, Worcestershire
Salary: Up to £23,700pa OTE + Benefits
Location: Worcester, Worcestershire
At commutable distance from Worcester, Alcester, Evesham, Stratford-upon-Avon, Bromsgrove, Cheltenham, Gloucester, Studley, Redditch, Coventry, Banbury, Birmingham, Worcestershire, Warwickshire, Gloucestershire, West Midlands
Ref: 588FG

Please visit the French Selection UK website, vacancies section, search job reference: 588FG
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is well established international company specialised in Interior Design

Main duties:
To be in charge of the day to day customer support and to ensure a high standard of customer service

The Role:
- To deal with customers queries over the phone and by email
- To handle social media complaints/queries
- To arrange sales return order
- To liaise with internal departments to provide an outstanding customer service experience
- To have a good knowledge of the products and services
- To handle customers complaints and resolve the issues in an effective and polite manner
- To assist other departments when required

The Candidate:
- Fluent in English, French and German (Written and Spoken)
- Previous experience in Customer Service would be an asset
- Excellent communication skills
- Confident telephone manners
- Strongly organised in order to meet tight deadlines
- Problem solver
- Strong attention to details - Proactive, confident and dynamic personality
- Computer literate (Microsoft Office)

Up to £23,700 pa OTE + Benefits (Pension scheme, Death in Service, Child Care voucher, Healthcare (after 1 year), up to 23 days holidays/year + bank holidays)

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

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