FM Support Services Manager - Abbeywood

Pension, Holiday, Sickpay ETC
18 Nov 2016
16 Dec 2016
Contract Type
Full Time
Purpose of the Job

Responsible for the operational management and delivery of defined facilities management services delivered within Abbey Wood campus.

Responsibilities Technical Responsibilities

Operational responsibility for administration, business travel, reprographics, conference facilities, telecommunication service and associated services.

Ensure compliance with health, safety, sustainability, quality and other statutory requirements.

Management of the customer relationship with SMR, Head of Establishment and End Users at all levels across the areas of responsibility.

Drive and support business wide initiatives and improvement plans.

Ensure that the operational aspects of your responsibility are delivered in accordance with the Performance Indicators by an agreed programme of qualitative checks and controlled measures, and to rectify identified deviation where appropriate.

Ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.

Organise and facilitate regular Customer Forums and meetings with other key stakeholders as appropriate.

Accountable for specific areas of responsibility and deliverables and manages the associated risks.

Analyse customer / End User feedback ensuring all are responded to in a timely manner and report on trends.

Support customer and company performance monitoring and audits, ensuring optimum results are achieved.

Assist in the establishment of systems of monitoring through QA/KPI reporting and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, minimise customer complaints and other adverse feedback.

Ensure records are held and updated as required.

Support service delivery to include sustainable solutions and support the sustainability programme, incorporating the reduction of the carbon footprint and the reduction of utility consumption across the MoD estate.

Skills & Experience Profile Essential

Significant experience of managing staff in an operational environment.

Experience of supporting a business contract and / or providing support to a professional function.

Strong background of providing high quality service.

Strong skills in:

planning & organising achieving & doing building relationships delivery through people business awareness customer focus contributing to continuous improvement dealing with change


Experience of operating in a corporate FM environment Ability to handle multiple tasks and changing priorities

Knowledge of BS11000 Collaborative Business Relationships

Adept with continuous improvement tools and techniques

Membership of relevant recognised professional body

Experience of working on complex, multisite operations

Understanding of how to reduce utility consumption