Senior Manager, Collections & Recoveries

60000.00 - 70000.00 GBP Annual + Flex Benefits
16 Nov 2016
14 Dec 2016
Contract Type
Full Time
Senior Manager, Collections & Recoveries - Gloucester

Salary ??60,000 - ??70,000

A fantastic opportunity has arisen to lead the Collections & Recoveries Systems & Strategy Team; this is an ongoing development to meet the evolving needs of this Banks Customers and Business.

Ensuring that there are robust controls to mitigate risk as well as supporting the maximisation of customer contact rates that create opportunities to resolve the arrears position. Beyond communication strategy this role will support as needed other business required change initiatives and activities as well as overseeing the successful implementation of a Collections System Migration. Knowledge and experience of end to end Debt Management Systems is desirable.

This role is central to the success of the Collections & Recoveries function; you will lead a team that manages various communication tools and operational strategies such as SMS, IVR, Letters etc.

The role will ensure robust and adequate controls are in place to ensure strategies are being adhered to in the newly migrated collections system migration to ensure compliance to internal policies, strategies and regulatory adherence.

Key responsibilities:

* To support and oversee the effective implementation of the new collections system consolidating all products onto one platform for cards, loans, current accounts and mortgages
* To own and maintain operational customer contact strategies for secured, unsecured and commercial Collections & Recoveries
* Ensure highly effective controls are in place to provide assurance contact strategies are in adherence to regulatory and legal requirements
* Lead the team to implement C&R BAU change as well as initiatives impacting C&R from an external perspective
* Lead discussions and initiatives with C&R Systems Team on how digital can form part of the future customer journey for Collections & Recoveries customers
* Management of relationship with Credit Risk

Key Skills, Knowledge and Experience:

* Excellent written and verbal communication skills
* Management information interpretation and analysis experience
* Project implementation experience is advantageous
* Change management experience is advantageous
* Ability to produce cost benefit based business cases
* Can present strategy recommendations to various audiences
* Manage costs within agreed budget levels
* Diagnostic and problem solving
* Identification and mitigation of strategy related risk issues
* Regulatory and commercial awareness
* The ability to analyse business requirements and translate them into solution recommendations
* Is able to deal with change, adapt and react appropriately to meet business needs
* Stakeholder management skills - the ability to work with various stakeholders to deliver results, a proven record of effective stakeholder engagement to deliver results

Due to the nature of this role our client will only accept applications if you meet all the essential skills criteria. All applicants must be successful within this area already as the position requires someone to be able to hit the ground running.

Due to the high volume of responses that we receive for our advertisements we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion. Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience.

GB Solutions - Independent Recruitment Specialists acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

For 17 years GB Solutions has provided an unrivalled service whilst developing a team of specialist consultants providing permanent, contract and temporary staff across a vast number of industries. As a member of the REC we are committed to working to the highest possible standards

More jobs like this