Customer Service Co-ordinator Melksham

22000.00 - 30000.00 GBP Annual
21 Nov 2016
05 Dec 2016
Contract Type
Full Time
Customer Service Co-ordinator - Melksham

We are looking for a within the Customer Services Department for a Customer Service Co-ordinator for a world leading Systems supplier for the design, manufacture and servicing to the rail industry for Platform Screen Door Systems, Braking, HVAC, Driver Assistance and Auxiliary Power Systems.

The Customer Service Co-ordinator will accurately and timely process SAP ERP Customer Information, Purchase Orders, Delivery Schedules, Sales Orders, Quotes, Order Acknowledgments, Quality Notifications and maintenance of order books for Overhaul, Repair, Warranty, OE, Maintenance or Spares business streams.
They will also be a Customer Advocate, promoting the needs of the customer within the Service Delivery Department and other company departments.

The Customer Service Co-ordinator will do or be involved with:
- Daily service delivery communications with customers by telephone and email both inbound and outbound.
- Occasional support at customer facing meetings on or off site may be required.
- Maintain accurate SAP order book information in line with customer requirements and company commitments.
- Develop positive relationships with key customer company contacts, proactively communicating service delivery information.
- Achieve Service KPIs to process all purchase orders, sales order acknowledgments, quotes, order book status updates and order book re-alignments within the Service Level Agreements in place with customers or within local rules where a SLA does not exist.
- Maintain the company CRM information to ensure it is current, accurate and effectively used to manage tasks.
- Develop constructive and proactive working practices and relationships with other company departments to enable customer advocacy and obtain commitments from internal suppliers.
- Identify and resolve risks to on time delivery to commitment, escalating through the appropriate management chain if required.
- Identify and provide initial response to Service Delivery Complaints, record these in the appropriate way and escalate through the appropriate management chain.
- Accurately minute inter-departmental and customer meetings attended.

Professional experience and/or qualifications:
Experienced in:
- Communication of service information with customers via in bound and out bound emails, telephone calls, conference calls and occasional customer meetings.
- Rapport building with repeat customer company key contacts.
- MRP system use for some or all of the following, order book management, schedule management, purchasing, expediting, quoting or invoicing.
- Strong organisational, time management, prioritisation and administrative skills.
- Communicating with other key departments to obtain information or commitments on behalf of the customer.
- A manufacturing industry or multi-channel reseller background is preferred.
- Dealing with customer service delivery complaints.
- Using appropriate escalation routes where service delivery commitments are at risk.
- SAP computer system experience or similar MRP

- Salary - ??22,000 to ??30,000 - dependent upon experience.

If you believe you have the relevant skills and experience and wish to apply please send your CV to Philip
Delaloye on or call on

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency