CUSTOMER SERVICES ADVISER

Recruiter
Location
Dunstable, Bedfordshire
Salary
£15000
Posted
22 Nov 2016
Closes
20 Dec 2016
Ref
csa/synlms/ker
Contract Type
Permanent
Hours
Full Time

CUSTOMER SERVICES ADVISER (LINEN)

Salary up to £15k

 

Dunstable LU5

 

Full time

 

 

 

 

 

Responsible for:         Ensuring efficient and effective support is provided to below.

 

 

 

Duties & Responsibilities:

 

 

 

Customers Services Support

 

  • Daily support as required.
  • Communication with customers taking orders, queries, complaints, lost property etc.
  • Communication with relevant supply division as required.
  • Ensure required feed back to customers is completed within the set time frames.
  • Use of the relevant computer programs to process the above.
  • Cover full time where holidays and sickness occur.

 

 

Production Support

 

  • Communication with relevant production divisions and managers as required.
  • Processing of weekly payroll data for the laundry division.  Create clock cards on a weekly basis.
  • Produce productivity data on a weekly basis.
  • Maintain documentation, order and issue staff uniforms for the laundry division.
  • Maintain staff contracts of employment for the laundry division.
  • Maintain immunisation records for staff within the laundry division.
  • File and review active ISO procedures used by the laundry division.
  • General administration assistance to laundry managers.

 

 

Operations Manager Support

 

  • Prepare reports and letters for customers and others as required.
  • Support dairy arrangements and travel etc.
  • Create and analysis specific customer data as required.
  • Other general office duties required.

 

 

Group Support

 

  • Maintain bed data analysis for all customers within the laundry division.
  • Maintain order fulfilment data.

 

 

General Support

 

  • Support main reception activities
  • Meet and greet visitors and ensure health & safety procedures are observed.
  • Communicate the arrival of visitors to the relevant personal.

 

 

If you feel that your skills and experience match the role criteria then please send your cv by return.