Membership & Visitor Welcome Assistant - Ambleside

The National Trust
22 Nov 2016
30 Nov 2016
Contract Type
Full Time
Membership & Visitor Welcome Assistant x 3

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it's your role to ensure that every aspect of our visitor experience is going to delight our customers.

What it's like to work here

A mock gothic castle on the shores of Lake Windermere, this property was unusually acquired with no content or collections. In place of grand possessions, the rooms host an array of family-friendly activities and we are looking for imaginative and engaging people who will help make a trip to Wray Castle memorable for our visitors. With outdoor activities including den building and trails, you will need plenty of energy and enthusiasm if you'd like to work here.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You'll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You'll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you'll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Please note the successful candidate will start their employment after Christmas

Who we're looking for

To be fantastic in this role you'll need:

Genuine enthusiasm for working with people
Excellent customer service skills
The ability to work to sales targets, and confidently sell our membership benefits
Good understanding of the National Trust and what we do
A willingness to learn new skills, and a can do attitude
Experience of working in a customer service or sales team
Some cash handling experience

The package

Looking after you

Health cash plan - from as little as GBP2.81 per month for you and your dependents
Pension contribution match up to 10%
EAP and proactive Health and Wellbeing
Discounted gym membership

Looking after your career

Grow your career through professional training courses across the Trust
Develop your skills with an internal secondment
Pay review linked to values and behaviours, commitment to progression
Income protection due to illness

Unique to Us

Work in some of the most beautiful, iconic and unique locations in the UK
Free entry to NT properties for you, a guest and your children (under 18)
20% off in our retail and catering outlets
Discount up to 35% off a National Trust holiday cottage booking

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