Regional Account Manager (London and SouthEast)

27000.00 - 29000.00 GBP Annual + benefits
21 Nov 2016
06 Dec 2016
Contract Type
Full Time
A Fantastic opportunity has arisen for a Regional Account Manager for London & South East covering Kent, Surrey & Sussex areas. Its a combination of office based and field based so flexibility with travel is essential for the position.

Could you help Remploy achieve its mission to transform society and the lives of thousands of disabled people by helping them into sustainable jobs? We are looking for an Account Manager to join an exceptional team of people with a remarkable passion to make a difference. If you buy into Remploy's values of passion, respect, professionalism, keeping promises, and openness, keep reading!

Remploy is in partnership with MAXIMUS, a global organisation delivering health and employment services across 3 continents and the opportunities for personal growth are huge.

All colleagues own a stake in Remploy - so everyone has a say in how things are done. You could share in its success every year by earning a profit-related bonus and a dividend on top. As well as a competitive salary and a host of other benefits.

As Regional Account Manager ideally you will have good working knowledge and experience within the Welfare to work sector / disability awareness within the geographical area of Surrey, Sussex and Kent.

Strong at building relationships and striving to exceed customer expectations in addition to supporting candidates to achieve sustained employment you will be passionate about what you do and the results you deliver.

Constantly looking for new opportunities you will be aware of your competitors and how to continue to drive your performance forward.

Have overall accountability for delivery of agreed plans, and the incremental growth in volume, quality and conversion rates of employment opportunities.

Enable all delivery partners to maximise opportunities within the Kent, Surrey & Sussex areas to meet and exceed programme objectives.

Maintain strong relationships with the Regional Business Development team, join negotiations at an agreed stage to gain a strong knowledge of new employer opportunities and delivery expectations.

Ensure staff have the foresight of opportunities to enable them to plan pipeline development.

Work with them to ensure they have a strong understanding of employer requirements.

Fully understand agreed processes, and have access to the required toolkits to prepare and submit successful, sustainable candidates.

Enable all delivery partners to maximise opportunities within Kent, Surrey & Sussex to meet and exceed programme objectives by:

- Working with the recruiter to develop tailored employment route ways in line with secured vacancies.

- Being the single point of contact for all relevant employer enquiries/requests for advice and guidance.

- working with the ROM, Remploy Branch Managers, and the Remploy fulfilment team to develop the business plan for the region, and coordinate external specialist supply requirements.

Work with employer partners to ensure they are fully 'disability confident', and provide support around the disability agenda by providing accurate information around any disability related enquiries and ensuring that all employers are aware of the full portfolio of products, and services on offer, enabling them to make use of them on a free/paid for basis.

- Ensuring accurate reporting of all activity and output by capturing all actual and planned activity using the CRM system and ensuring all other systems are kept fully up to date, to provide accurate recording of performance across the region.

Key Business Priorities (including targets and KPI's)
* 100% compliance of agreed Account Plan/SLA deliverables
* 95% of agreed volumes are delivered on time and in full
* 100% of agreed geographical area is serviced and maintained
* 95% of fulfilment split from providers is achieved

Qualifications, Skills, Knowledge Or Experience:
Demonstrable experience of achieving and exceeding targets
Extensive experience of customer relationship development.
Customer focused with a strong commitment to customer care.
Significant experience of delivering successful plans to agreed timescales
Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
Demonstrable influencing skills that promote commitment and action.
Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve any issues.
Strong completer/finisher with the ability to plan and organise people, workloads and business plan to meet challenging targets and deadlines.
Strong problem solving skills
Strong team player with a positive and flexible approach to both work and colleagues.
Ability to travel independently within an agreed geography

In depth knowledge of the disability agenda
Ability to deliver training to a wide audience
Knowledge of a variety of employment sectors with the designated geography

Don't be put off by the standard job terms. If you can't meet these requirements we're open to all kinds of flexible working options as long as business needs can be met. Examples include job share, part time, annualised hours, compressed hours, term time working, flexible shifts and home working. So whether it's to do with your disability, health or lifestyle choices, tell us what you need to achieve the right work/ life balance and we'll do our best to support.

If you need to receive this information and/ or apply in an alternative format, please contact Equal Approach by emailing or call (Apply online only) to discuss how we can help.

We encourage applications from all sections of the community, and particularly encourage veterans and disabled candidates to apply for our jobs.

If you need to receive this information in an alternative format, please contact Equal Approach and we will take reasonable steps to arrange this for you.

Our client is an Equal Opportunities employer and we actively encourage candidate applications from all sections of the community.

The successful candidate may be required to undertake a Disclosure and Barring Service Check