Part time Call Centre Agent - Bristol

21 Nov 2016
06 Dec 2016
Contract Type
Full Time
This role is for 22 hours a week. The shifts to be worked are:Monday - Tuesday: 14:00 - 19:30 Saturday - Sunday: 07:00 - 12:00Main Tasks:*Delivering excellent customer service throughout the customer journey*Processing work requests received by phone, e-mail or through online self-service portals*Analysing information and processing it in line with agreed procedures*Processing work in line with set Key Performance Indicators*Adapting to customer demands*Tracking work through to completion*Corresponding with engineers, site teams and suppliers*Ad-hoc administrative tasks*Ensure Company health, safety and environmental procedures are implemented and complied with at all times.Technical Experience & QualificationsEssential:*Customer service experience*Good understanding of Microsoft packages (including Word, Excel, Outlook)*Excellent verbal and written communication skillsDesirable:*Experience of working in a contract centre/call centre environment.*Experience of working on MOD contracts*Experience of Fleet Management or Logistics*Experience of Facilities Management*Experiencing in analysing complex information*German Speaker*French SpeakerSkills:*Demonstrates the ability to work well under pressure*Demonstrates the ability to multi task and prioritise work loads*Demonstrates the ability to work well in a team*Demonstrates the ability to be self-sufficient and make independent decisions*Demonstrates the ability to build strong working relationships with stakeholders and customers*Demonstrates keen attention to detail*Respect people and value their diversity*Demonstrates active listening skills