Business Analyst

About us??? Green Electricity didn't exist in the world back in 1996. When we offered it for the first time, we became not just Britain's but the world's first Green Electricity Company - and kick-started the now global Green Electricity movement. Our mission was and remains to change the way electricity is made and used in Britain. More recently we've introduced green gas to Britain and built and run Britain's only national network of electric vehicle charge points, the Electric Highway. Awarded the Best Green Energy Brand in 2016, as well as having the greenest energy available we pride ourselves on offering the best Customer Service in the Industry winning the Which? Customer Satisfaction Survey in 2015. We operate a unique model. We use our customers' energy bills to fund the building of new sources of Green Energy. We like to refer to this as turning 'Bills into Mills' - energy bills into windmills - meaning that we're linked right through from generation to supply. And we're a not-for-dividend company - our profits go back into our mission. Our Business Transformation team has been recently formed with a remit to focus on managing and delivering change effectively, enabling the business to develop still further and achieve its strategic objectives. Overall Description of Duties Reporting to a Programme Manager or Solutions Manager, you will be providing analytical support to Projects and Programmes led by Business Transformation to ensure successful implementation. You will work closely with IT and Operations leading workshops to understand and map 'as-is' and 'to-be' business systems & processes. You will be responsible for the production of high level and detailed business requirement documents (BRDs) to a sufficient level of detail to enable IT development and testing, organizational re-engineering and resource modelling to be completed efficiently. You will operate as a conduit between business users and IT to ensure that requirements are understood and delivered and project documentation is accurate, up to date and consumable for future reference. You will use professional tools to create consistent and enduring mapping that enable a visual end to end walkthrough of processes. You will work closely with Sponsors and key stakeholders to help the business shape and impact ideas prior to project initiation, enabling them to be sized and prioritised by the Change Board. You will be responsible for the quantification of benefits associated with the programme working closely with the PMO and project team. Core Responsibilities Working with Programme Manager or Solutions Manager, review and analyse existing & proposed processes to produce 'as-is' and 'to-be' process maps and change specifications required for any business process or system change Impact assess new requests for change to enable the critical path of a project to be determined and a go live target date to be established for all change Support Programme Manager with the development of plans Use of models for commercial assessments, volumetrics, resource planning, time planning and rollout metrics Prepare materials for and undertake targeted presentations and workshops facilitating requirements gathering Work closely with Operational readiness and User Acceptance Test (UAT) Teams to ensure requirements can be tested appropriately Work closely with the Technology Team to develop and impact functional requirements identifying options and alternatives and liaising with the Operation Skill Set Required Significant hands-on experience in similar or related roles Ability to understand and resolve complex issues making recommendations and decisions Exceptional written skills - ability to understand and document user requirements effectively attention to detail is key Highly organised Ability to identify alternative approaches to complex issues Exceptional analytical skills - able to define problems, collect and interpret data, draw conclusions and present meaningful analysis to senior management Ability to anticipate issues and plan accordingly Self-motivated, tenacious approach to managing change Great interpersonal skills - confident to engage and negotiate at all levels of the organisation Strong commercial acumen Confident to make recommendations and to question and challenge all areas and levels of Operations and make key decisions where required Must be able to build partnerships and effectively establish and maintain relationships while delivering results in a fast-paced, deadline-oriented environment Beneficial Specific Knowledge Relevant experience within a Utility environment (Desirable) Background in business analysis and working knowledge of project methodology (Required) Educational Requirements Degree level qualification in a Business related subject (Desired) Project Management qualification or relevant BA qualification (Required)