Senior Technical Claim Handler

Recruiter
Anonymous
Location
North Lanarkshire
Salary
Competitive
Posted
21 Nov 2016
Closes
05 Dec 2016
Sectors
Accountancy
Contract Type
Permanent
Hours
Full Time
Solutions Recruitment are looking to recruit a Senior Technical Claims Handler to work within a Motor department for a prestigious organisation in Glasgow.

Providing technical and practical support in dealing with the recovery of insurers outlays; from issue of proceedings through to enforcement along with managing a team

Main Responsibilities: -

- To take initial instructions from the clients and to advise, as appropriate on the legal action and all the alternatives, as appropriate, open to the client.
- To be responsible for managing the daily activity of the team as well as ensuring the team delivers first class service to the areas of the business support.
- To ensure the team is meeting the required standard to comply with the client and internal expectations and policies.
- To provide professional and informative primary point of contact for all customers, clients and third parties whilst maintaining the highest level of customer service.
- Assist the Team Manager and the deputy with the co-ordination of resources, management of daily workloads and productivity as well as achieving service level standards and optimising staff levels and ensuring maximum number of inbound and outbound calls.
- Provide technical support to the team and work provider on both procedural and liability issues.
- Ensure delivery of all operational SLA's and KPI's as agreed with providers.
- Provide training to team members on complex issues or change in law reforms.
- To manage a complex case load of non-injury motor accident claims independently, ensuring compliance with service level agreements and court dates.
- Ideally the successful candidate will have sound knowledge of the Motor Insurance claims together with a confident and positive attitude in a very busy work environment.

Experience of working in a similar role or have a background in the Motor/Insurance/PI/Debt Recovery or Credit Hire sectors along with excellent team leader / management experience would also be considered