Senior Service Advisor

24000.00 - 31000.00 GBP Annual + Basic + Bonus + Car
21 Nov 2016
05 Dec 2016
Contract Type
Full Time
Our clients are an established Motor Group with an extensive market territory in North West London, Middlesex, Hertfordshire and Buckinghamshire. Their passion is for their people and with over 450 employees', they are looking for an experienced Service Advisor to take on a Senior Service Advisor role with automotive experience to enhance their team. Their Visions and Values demand that they are "Committed to Excellence", and to achieve this, they recognise the importance of ensuring they provide the highest level of training and development. Recruiting, motivating, and retaining talented people is vital to our continuing success.

You're Job Role
• Overseeing 3 Service Advisors
• Controlling the WIP
• Up sell additional products to customers, such as insurance packages and branded extras
• Ensure vehicles completed at time agreed and advising as necessary
• Responding positively to customer telephone enquiries relating to service and repairs
• Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon
• Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
• Liaising with service manager to ensure workshop loading suits diary bookings
• Producing invoices for completed work and explains the content to customers
• Ensuring service bookings and appointments are managed efficiently
• Establishing customers drop off and collection requirements or arranging alternative transport where necessary
• Delivering exceptional customer service always
• Handling all customer complaints

Skills required
The successful candidate will have Automotive Service Advisor experience within a main dealer. Current/Previous experience in overseeing over a team would be a distinct advantage but not essential, experienced Service Advisors looking for the next step in their career will also be considered. You will need to demonstrate your abilities to offer high levels of customer service, prioritise clearly and quickly, be comfortable talking to customers both face to face and over the phone. You will need to be highly organised and be happy working in a busy and sometimes pressured environment. Experience using Kerridge, Onelink, EMACS would be an advantage but not essential.

If you have the relevant experience my client is seeking, please forward your details and a consultant will contact you to discuss your suitability and the position in more detail