Office Based International Trade Adviser

We are looking for an office based International Trade Adviser to contribute to and support the achievement of HMG's 2020 export targets by providing advisory and/or specialist consultancy services to SMEs looking at developing their export activity.

Please note this role is subject to Baseline Personnel Security Standard (BPSS) pre-employment screening.

Key responsibilities of the role:
- Provide clients with a professional and high quality consultative export advice and guidance service appropriate to their needs
- Undertake with clients a preliminary analysis of information and development needs through an appropriate diagnostic process
- Support the delivery of an extended hours DIT service, ensuring clients can access support at appropriate times
- Develop long-term client relationships and work proactively with clients on an ongoing basis
- Identify and refer to other internal services that would benefit the client
- Where appropriate, work with clients to develop strategic export plans, utilising EGS' ERDF project
- Ensure that all client information is captured and recorded on DIT's CDMS
- Support clients and record activity in a timely manner
- Ensure personal follow-up actions are taken within agreed timescales
- Keep abreast of enterprise / export / business issues, trends, legislation, regulation
- Take responsibility for individual targets, and contribute to key team performance objectives
- Evaluate and improve professional practices, skills and knowledge regularly

As a minimum the job holder will likely be educated to NVQ level 3 or equivalent although commensurate business and service delivery experience and demonstrable export business knowledge are seen as more important.

You will need to demonstrate:
- Substantial prior experience working in a busy work environment involving customer service and/or public telephone contact services or similar
- Experience of developing an export function within an SME / MSB
- A comprehensive and practical understanding of the needs and dynamics of exports in SMEs / MSBs
- Demonstrable experience of telephone based business support
- Awareness of business support available
- Experience of using IT systems (including Word, Excel, Outlook) and CRM data entry

You will be a team player with good interpersonal skills and ability to engage with people at all levels both inside and outside the organisation. You will be able to communicate effectively and provide appropriate solutions for clients and encourage progression of action plans. You will maintain a can-do attitude and demonstrate the ability to prioritise short and long term activities and multiple client and internal demands. You will demonstrate commitment to organisational ethos, values and behaviours.

Remuneration package: salary up to £33,485 pa, 10.5% non-contributory pension, 26 days holiday plus 8 Bank Holidays, life assurance and income protection, participation in bonus scheme.

This vacancy may close early if a high number of applications are received.