International Trade Information Adviser

Barnsley, South Yorkshire, England
£27000 - £30000 per annum
21 Nov 2016
19 Dec 2016
Recruitment Genius Ltd
Contract Type
Full Time
We are looking for an experienced International Trade Information Adviser to contribute to and support the achievement of HMG's 2020 export targets by being a first point of contact for businesses considering export as a growth strategy or established businesses seeking support to help them sustain or increase their export activity.

Please note this role is subject to Baseline Personnel Security Standard (BPSS) pre-employment screening.

Key responsibilities of the role:
- Pro-actively identify new to DIT businesses where export may form part of an integrated growth strategy and successfully engage with these businesses
- Undertake with clients a preliminary analysis of information and development needs
- Provide clients with appropriate information, advice and guidance
- Identify other DIT services, or those delivered by private sector partners, that would benefit the client
- Support the delivery of an extended hours DIT service
- Ensure that all customer information is captured and recorded on DIT's Data Hub
- Record activity in a timely manner
- Ensure personal follow-up actions are taken within agreed timescales
- Keep abreast of export / business issues, trends, legislation and regulations
- Contribute to key team performance targets and objectives
- Evaluate and improve your professional practices, skills and knowledge regularly
- Undertake customer satisfaction surveys with all clients that have engaged with the DIT service

The job holder will likely be educated to NVQ level 3 or equivalent although commensurate service delivery experience and demonstrable business knowledge are seen as more important.

You will need to demonstrate:
- Experience working in a busy work environment involving on or more of the following: sales, exports, call centre, customer service or public telephone contact or similar.
- A broad understanding of business operations and experience in providing export support to SMEs
- Demonstrable experience of telephone based business support
- Awareness of business support available
- A comprehensive and practical understanding of the needs and dynamics of new and established SMEs at an early stage of their export activity
- Experience of using IT / CRM, data entry and ideally recording of client details

You will be a team player with good interpersonal skills and ability to engage with people at all levels both inside and outside the organisation. You will be able to communicate effectively and provide appropriate solutions for clients and encourage progression of action plans. You will maintain a can-do attitude and demonstrate the ability to prioritise short and long term activities and multiple client and internal demands. You will demonstrate commitment to organisational ethos, values and behaviours.

Remuneration package: salary up to £30,000 pa, 10.5% non-contributory pension, 26 days holiday plus 8 Bank Holidays, life assurance and income protection, participation in bonus scheme.

This vacancy may close early if a high number of applications are received.