Insurance Renewals Administrator - Customer Services

16000.00 - 18000.00 GBP Annual
21 Nov 2016
05 Dec 2016
Contract Type
Full Time
Insurance Renewals - Customer Services
Salary GBP16,000 - GBP18,000 + Bonus

The Customer Service Advisor will assist and carry out insurance administration as required. They will also provide day to day servicing and administration of Clients insurance requirements in a timely, technically accurate and cost effective manner in accordance with procedure and performance standards .

Principal objectives and responsibilities of the Customer Service Advisor include the following:

• To provide broking and administrative services to clients which include the following:
• Giving instructions to insurance providers
• Checking policy documents for accuracy
• Handling the invoicing of premiums due and maintaining effective credit control in respect of allocated clients
• Processing correspondence, renewals, pre-renewal activity, quotations and computer input.
• Ensuring that all post and diary activity is completed on a daily basis
• Be understanding of client's situations, opportunities and problems and help to come up with appropriate solutions.
• Ensuring compliance with local procedures, customer service standards and external compliance regulations
• Dealing with new business, renewals and mid-term adjustments within authority
• Under taking any other tasks that may reasonably requested by the company.

Desirable skill and experience:

• Excellent customer service background
• 1 years + Insurance experience desirable with renewals administration
• Knowledge and experience of using Microsoft Office
• Excellent communication skills
• Excellent organisational skills