Customer Experience Co-ordinators (Customer Service) NHBC41607

Location
Milton Keynes, Buckinghamshire
Salary
£20,500 to £22,000 per annum
Posted
21 Nov 2016
Closes
09 Dec 2016
Ref
NHBC41607
Contract Type
Permanent
Hours
Full Time

Customer Experience Co-ordinators (Customer Service) NHBC41607

Milton Keynes
£20,500 to £22,000 per annum

Our client is a non-profit distributing company and is the leading warranty and insurance provider and standards setter for UK house-building for new and newly converted homes. It reinvests all income in achieving its primary purpose; improving quality in house building to protect homeowners.

An excellent opportunity has now arisen for Customer Experience Co-ordinators to join our client.

As a Customer Experience Co-ordinator you will be handling initial contacts and other customer enquiries for their customers (homeowners and builders). You will frequently be the first contact homeowners have with our client so you need to be able to engage with them as quickly as possible to build a strong rapport creating a good experience for the customer at what could be a stressful time for them. You must have a strong focus on delivering excellent customer service and be both polite and articulate.

You will need to be able to communicate effectively the cover provided by the policy clearly using a clear conversational style, evaluate enquiries thoroughly and advise the customer on the next steps for the handling of their claim. Where a claim is disputed this needs to be communicated courteously, empathetically and in such a way that the customer is clear and satisfied with the reasons for the decision.  A significant part of the role will involve receiving phone calls.

The successful candidate should possess strong, communication and inter personal skills, be able to be empathetic whilst being able to clearly communicate the information contained in the customer’s policy. Good command of the English language both written and verbal and preferably a GCSE A-C in English and Maths with previous experience in a similar customer service environment.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.