Enquiries Assistant

Marketing, Communications and development
enquiries and admissions office

Enquiries Assistant
£19,130 to £21,323 per annum | Ref: 2329
(with additional performance related pay up to £24,523 per annum)

The Enquiries and Admissions Office provides information to potential applicants, appropriate systems, processes and support to manage student applications and offers. It ensures that the University is well-placed and visible to maximise recruitment opportunities.

You will be the first point of contact for new enquirers and applicants contacting the University.

You will be responsible for ensuring all enquiries received are answered correctly and in a timely fashion.

You will also ensure effective communication with applicants, students, schools, professional bodies and employers. It is essential that you can
demonstrate experience of delivering a high level of customer service to a broad range of stakeholders.

This role requires a keen attention to detail and you will need to be able to work quickly and accurately.

There will be frequent contact with tutors, prospective students and sponsors, so you will need to have excellent customer service and interpersonal skills. Much of the work is computer based, so IT literacy, experience of using databases and the web are essential.

The role also supports the wider work of the department at major University events, such as Open Days, Registration and Graduation ceremonies.

For an informal discussion, please contact Alice McCracken, Enquiries

Executive, on T: +44 (0)1234 758008 or
E: a.h.mccracken@cranfield.ac.uk

Apply online now at www.cranfield.ac.uk/hr or contact us for further details on E: hr@cranfield.ac.uk or T: +44 (0)1234 750111 Ext. 2342. For any enquiries please quote the relevant reference number.

Closing date for receipt of applications: 4 December 2016

www.cranfield.ac.uk