Helpdesk Coordinator / Helpdesk Manager - Facilities Management

Hertfordshire, England
£25000 - £29000 per annum + mobile, laptop, pension
19 Nov 2016
17 Dec 2016
eRecruit Solutions
Contract Type
Full Time
A Helpdesk Manager and a Helpdesk Coordinator are sought to join this national Facilities Management company based in Hertfordshire.

Title: Helpdesk Manager / Helpdesk Coordinator
Location: Hertfordshire
Salary: £25k - £29k per annum
Benefits: Pension contribution, work laptop & mobile phone

The organisation has been established for over 25 years and is part of a large international FM group. They are now seeking two individuals to achieve efficient operational delivery and client satisfaction.

The Helpdesk is the central hub of a further education facility contract liaising between customers, students and the operational delivery teams. You will need to be organised, friendly and possess a drive to make customers happy.

The Helpdesk Manager / Helpdesk Coordinator will be responsible for the following:
-Working with Concept CAFM system to log and allocate jobs
-Ensure jobs are delivered in a timely manner and that customers are happy from the first contact through to completion

The ideal Helpdesk Manager / Helpdesk Coordinator will possess the following:
-Excellent organisation skills, with the ability to work in a fast-paced environment
-Good working knowledge of Microsoft Office, including Outlook, Word and Excel
-Experience of using Concept or a CAFM system is desirable

In addition to the above, the Helpdesk Manager role will require experience of supervising a team, preferably within a Facilities Management or Construction environment.

Please click to apply for the role of Helpdesk Manager or Helpdesk Coordinator in Hertfordshire!

If the details shown on your CV match our client's requirements, we will provide our client with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. We may also use your details to contact you by email about our free career advice site CareerSavvy. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for these purposes.

eRecruit Solutions actively recruits for the following roles: Helpdesk Manager, Helpdesk Coordinator, Facilities Management Helpdesk Manager, Customer Services Manager in Hertfordshire

Ref: MIN120592A