Claims Handler

About us At NFU Mutual we've grown to become a leading UK general insurer and financial services organisation, focusing on those people who live and work in the countryside. Our success is down to our dedication to outstanding customer service, a commitment you'll continue at our Bristol office. About the role Joining our customer service motor claims team, you'll handle a wide variety of claims made by NFU Mutual customers across the UK. Day-to-day you'll successfully resolve claims by liaising with customers and third parties, decide on legal liability and policy liability issues and ensure we comply with all regulatory and internal systems controls at all times. You'll also identify potentially fraudulent claims. From the moment you pick up the phone, you'll make customers feel at ease, giving them the time, care and attention they deserve. About you A brilliant team player, you're an organised and logical thinker with first-class communication skills, particularly when it comes to reading and writing. Empathetic and understanding, you've an excellent telephone manner and attentive listening skills. Insurance experience is a must and you should have five GCSEs (or equivalent) at Grade C or above, including Maths and English Language as a minimum. Rewards In return, we offer a competitive benefits package, ongoing professional development and a unique working environment. We'll encourage and support you to gain recognised insurance qualifications too, and we'll do everything we can to help you develop your career. Apply For further information on this role and to apply, please click on the apply button. Closing date: 30 November 2016.