Credit Controller

Credit Controller Gloucester ??20,000 - ??22,000 per annum Ambridge Harris are working with a business near Gloucester who are looking for a permanent Credit Controller. The Credit Control team manages the credit control function of the business, incorporating all aspects of billing and collection including implementing the business UK credit policy, cash collection, cash forecasting and aged debt management. Duties to manage allocated ledger to ensure: the successful and timely delivery of accurate and agreed invoicesmaximised cash collectionappropriate ledger ageing and debtor daysexcellent customer experience is provided throughout the commercial relationship with the customer, providing high level customer engagement and a consistent approachthe resolution of customer queries Work closely with customers and the business sales and implementation organisations to continually review and refine the processes involved in booking orders for customers, cash collection and commercial credit risk assessment. Manage the collection of customer payments to ensure that customers adhere to agreed payment terms. Ensure that direct debits are accurate and any direct debit issues, including; chasing original paperwork and contacting the customer where direct debits have been cancelled or return unpaid, are resolved.Ensure that invoicing is accurate and issued in a timely manner and where appropriate discuss billing upfront with customers to ensure expectations are met.Ensure that all manual/ non-recurring invoices and credit note are appropriately authorised, accurate and raised in a timely manner.All statements, dunning letters and termination of services letters to be issued in accordance with the company credit control procedures.Act on overdue accounts using the appropriate process.Ensure that all customer records are accurate and updated where required in a timely manner.Ensure all new applications for credit are correctly vetted and to maintain records and monitor credit limits for existing customers, escalating any potential issues on agreements where the customer holds a high exposure.Liaise with both internal and external customers promptly, efficiently and appropriately and act as a point of escalation for any issues raised within the team, whether inter-departmental or from customers or sales directly, ensuring that issues are resolved and payment received from customers.To undertake additional ad hoc duties as directed by the Credit Control Supervisor. To be considered for this role you must have: Experience managing ledger and achieving results.Demonstrable commercial acumen.Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple tracks of activity, without direct supervision in a fast-paced environment with tight deadlines.Excellent verbal and written communication skills.Able to demonstrate coordination and resolution of customer issues.Highly motivated, pragmatic and energetic team player with a positive, determined, driven and can-do attitudeAbility to work cross-functionallyWilling to travel Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within five days please note that on this occasion your application has not been successful Ambridge Harris is committed to equal opportunity and diversity. Ambridge Harris will not discriminate on unlawful grounds.