Logistics and Fleet Customer Advisor - Aztec West

CALL CENTRE - FLEET & LOGISTICS AZTEC WEST, BRISTOL ??18,000 - RISING TO ??18,500 AFTER PROBATION Job Description An opportunity has arisen for a dynamic, highly motivated individual to join an expanding team of multi-skilled Contact Centre Analysts. The Centralised Contact Centre Team deliver industry leading customer service to a diverse group of military and civilian customers around the world, 24 hours a day, 365 days a year. We are looking for someone both who works well and communicates effectively as part of a team, and equally is able to utilise problem solving skills and react independently when required. The Centralised Contact Centre currently provides a service to eleven company contracts. Each of these internal customers generates their own individual requirements that need to be managed and prioritised accordingly. To deliver these requirements, the Centralised Contact Centre operates using multiple bespoke software packages. A successful candidate will have a strong working knowledge of IT, work well under pressure and will thrive on the complexities that this role has to offer. A commitment to delivering excellent customer service is essential. The Centralised Contact Centre Team work on a rolling shift pattern in order to provide a continuous presence within the business. Main Tasks *Delivering excellent customer service throughout the customer journey *Processing work requests received by phone, e-mail or through online self-service portals *Analysing information and processing it in line with agreed procedures *Processing work in line with set Key Performance Indicators *Adapting to customer demands *Tracking work through to completion *Corresponding with engineers, site teams and suppliers *Ad-hoc administrative tasks *Ensure Company health, safety and environmental procedures are implemented and complied with at all times. Technical Experience & Qualifications Essential *Customer service experience *Good understanding of Microsoft packages (including Word, Excel, Outlook) *Excellent verbal and written communication skills Desirable *Experience of working in a contract centre/call centre environment. *Experience of working on MOD contracts *Experience of Fleet Management or Logistics *Experience of Facilities Management *Experiencing in analysing complex information *German Speaker *French Speaker Skills *Demonstrates the ability to work well under pressure *Demonstrates the ability to multi task and prioritise work loads *Demonstrates the ability to work well in a team *Demonstrates the ability to be self-sufficient and make independent decisions *Demonstrates the ability to build strong working relationships with stakeholders and customers *Demonstrates keen attention to detail *Respect people and value their diversity *Demonstrates active listening skills