Software Support Specialist

Location
Burnley, Lancashire, England
Salary
£22000 per annum
Posted
18 Nov 2016
Closes
16 Dec 2016
Ref
00061597
Contact
Recruitment Genius Ltd
Sectors
IT
Contract Type
Permanent
Hours
Full Time
This company's product allows people to build, manage and host bots (chat/messenger bots) in one platform.

What does the work involve?
You'll be helping both existing and potential customers get the answers they need, usually by email but sometimes by phone too. Ultimately, the role is to make sure their customers are happy and properly informed.

To help new customers get started with the product, you'll sometimes need to conduct screen-share sessions or build bots within the platform.

This is a full-time, permanent role. Their regular support hours are 9am-5pm Mon-Fri but they will consider applicants who would prefer different working hours (their customers are international).

The team
They are a small team split between head office (in Padiham, 30 minutes from Manchester) and remote workers in the UK and worldwide. Tools such as Trello and Slack help them communicate. They try and make roles, responsibilities and goals clear so that they can each get on with their own work without needing to be in constant communication.

You will:
- Have a super friendly, approachable manner.
- Be able to communicate reasonably complex concepts in a simple, straightforward way.
- Always be searching for clarity and simplicity.
- Know how to troubleshoot - focusing on facts, testing hypotheses, and be methodical.
- Be wary of confirmation bias.
- Have the technical background (be technically minded) or
- Have natural ability to pick up and understand a new SaaS product.

Preferably (but not essential), you will:
- Have worked in a similar role.
- Know some basic programming/web development.

What's in it for you?

- A competitive salary.
- A great team.
- They are a business that believes in finding great people, giving them clear goals, and letting them get on with the job!

Applying
The application form involves answering 6 questions so that they can assess your abilities.

This position involves customer support, customer service and technical support.

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.

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