German speaking Team Manager (Customer Service) - 417GTL

Cambridge, Cambridgeshire
up to circa £31,175
18 Nov 2016
16 Dec 2016
Contract Type
Full Time

German speaking Team Manager (Customer Service)
Team, Lead, Coordination, Administration, Customer service,Training, Achieve, German, Management,Performance, Mentor, Coach, KPI, Monitoring,
Based in: Cambridge, Cambridgeshire
At commutable distance by car from Northampton, Bedford, Luton, Peterborough, Coventry, St. Albans, Bury St Edmunds
Salary: up to circa £31,175 + excellent benefits+ relocation package (if relevant)
Ref: 417GTL

Please visit the French Selection UK website, vacancies section, search job reference: 417GTL
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company
Our client is a dynamic International company within the health, longevity, and lifestyle industry.

Main duties
To motivate and support a team of administrators on the day-to-day activities to provide excellent customer services to our clients.

The Role
- To provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
- To answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- To assist management with hiring processes and new team member training
- To liaise between different departments to resolve any kind of issue
-To make sure the main tasks of the CS Team are dealt with the maximum professionalism
- To conduct team meetings to update members on best practices and continuing expectations
- To be a proud ambassador of the company to customers and colleagues

The Candidate
- Fluent in English (Written & spoken)
- Fluent in German language (Written & spoken)
- Previous Team Leader/Supervisor experience essential
- Excellent coaching skills
- Good problem-solving skills, proactive and adaptable personality
- Good organizational skills
- Computer literate (excel / outlook…)

The Salary:
up to circa £31,175 + excellent benefits+ relocation package (if relevant)

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.