French speaking Customer Service Team Manager - 342LB1

Location
Hoddesdon, Hertfordshire
Salary
ca. £25,000 p.a.
Posted
18 Nov 2016
Closes
16 Dec 2016
Ref
342LB1
Contract Type
Permanent
Hours
Full Time

FRENCH SELECTION UK
French speaking Customer Service Team Manager
Account Management, Administration, B2B, Client Relationship Management, Customer Services, Customer Support, Delivery, Export, Order Processing, Quotation, Sales Coordination, Sales Support, Shipment, Transport, Warehouse
Salary: ca. £25,000 p.a.
Location: Hoddesdon, Hertfordshire
At commutable distance by car from Bishop’s Stortford, Cheshunt, Broxbourne, Enfield, Epping, Harlow, Hatfield, Hertford, Loughton, St Albans, Stevenage, Waltham Cross, Ware, Welwyn, A10 corridor, Essex, North London
Ref: 342LB1

VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference: 342LB1
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established British company with international operations.

Main duties:
To manage and motivate a Customer Service team to ensure an excellent level of Customer Service and to meet the company objectives.

The Role:
- To monitor the team workload and activities
- To train and develop the team
- To recommend changes and improvements to the business
- To act on any customer issues promptly and ensure total satisfaction
- To meet and improve set KPIs
- To provide an excellent level of Customer Services at all times
- To process orders and ensure on-time deliveries
- To produce quotations, invoices, order documentation and internal reports
- To build good relationships with clients and understand their needs
- To update client details accurately on the system

The Candidate:
- Fluent French to native level (written and spoken)
- Previous experience in managing / supervising a Customer Service team
- Strong ability to motivate, promote team work and lead by example
- Good attention to details
- Able to work in a fast-paced environment and as part of a team
- Proactive, confident and dynamic personality
- Excellent communication skills
- IT literate

The Salary:
ca. £25,000 p.a. (negotiable) + excellent benefits

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

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