Membership Enrolment and Loyalty Executives

Are you looking for a role where your talents as a telesales/customer service representative benefit the work of a mutual not for profit organisation?

This is an opportunity to join a mutual, not for profit organisation founded in 1905. Its original mission in the early 20th Century was to provide affordable treatment for postal workers suffering from Tuberculosis before evolving into the organisation it is today; providing a wide range of discretionary healthcare services to a membership of almost 850,000 people. Their vision is to become the UK's leading health and wellbeing mutual community.

As a telesales/customer service representative, reporting to your team manager. your key responsibilities will be to secure new business opportunities via the telephone (no cold calling) or retain existing business.

Responding to requests for information and following up new leads, recording all activity via their in house system, you will work towards sales targets, adapting your style for the target audience. In addition to working in the member enrolment and loyalty team other key accountabilities include:
- Working towards the business vision, values and goals
- Working on administration and emails received from potential and existing members
- Outbound calling to existing members

You will have proven experience in sales and customer service with the below personal attributes:
- Active listener
- Enjoys working to KPI's in a sales driven environment
- Self-motivated, professional and resilient at all times
- Excellent telephone manner and ability to think on your feet
- Enthusiastic and positive attitude
- Strong negotiation/sales skills
- Professionalism

Your full induction and on-going training will provide you with an intimate knowledge of their products so you can help potential new members really understand the benefits of being with a non-for-profit, mutual, healthcare organisation.

As a valued employee you'll benefit from a competitive salary, corporate membership, free onsite gym membership, free car parking, excellent annual leave entitlement and access to a generous defined contribution pension plan, bike to work scheme and child care vouchers, only 15 minutes' walk from York city centre.

Hours of Work: Monday to Friday, 37.5 hours per week

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