Senior Service Delivery Manager (Data Centre) - Top 3 Hosting Brand

Location
Glasgow, Glasgow City
Salary
£50,000 – £65,000 DOE + Company Benefits Package
Posted
17 Nov 2016
Closes
15 Dec 2016
Ref
9181
Sectors
IT
Contract Type
Permanent
Hours
Full Time

Senior Service Delivery Manager (Data Centre) - Top 3 Managed Cloud & Hosting Brand
Glasgow
£50,000 – £65,000 DOE + Company Benefits Package

About Us:

We are one of the leading providers of cloud computing and managed hosting. Headquartered in Glasgow, we employ over 350 talented staff in offices and datacentres across the UK. Originally founded in 1998, it is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector.

Our employees help enable any size of business and organisations to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure – as well as data centre and network engineering. We own and operates a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.

We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies.

Senior Service Delivery Manager Role Description:

As Service Delivery Manager, you will be responsible for pro-actively managing teams of support and datacentre staff to ensure the operational delivery of services 24x7 located in Glasgow. You will work closely with key business stakeholders externally and within the group to promote and ensure 100% uptime of the company’s business critical technology infrastructure and systems.

What it takes:

+ Several years’ experience of managing customer support operations within a large corporate environment
+ Extremely customer focused
+ First class management skills
+ Excellent operational delivery skills
+ Project management experience with a proven track record of delivering projects within budget/timescales
+ Good analytical skills
+ Ability to prioritise workload
+ Excellent written and verbal communication skills
+ A team builder

What do we offer in return? ….

+ We’ll shout you to lunch once a month
+ ½ Day off on your Birthday
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ Pension
+ Share save and childcare voucher schemes
+ Supported training and access to an online training portal 24/7

Training & Development:

As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through technical certification, our online training portal and our Management and Leadership Development Programme.

We look forward to hearing from you...

You may have worked in the following capacities:
Hosting Support Manager, SLA Service Manager, Customer Support Desk Manager, Datacentre Support Manager, Datacentre Service Delivery Manager.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR. 

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